Air Charter Terms & Conditions

Air Charter Terms & Conditions


1. This quotation includes the following:

  • Reflects VAT separately where applicable.
  • Aircraft costs include crew, fuel and maintenance.
  • Air Passenger Service Charges (departure taxes) where applicable.
  • Fuel and Insurance Surcharges.


2. Full Payment shall be made no later than 45 days prior to departure by Cash, Banker’s cheque, direct bank deposits or credit card subject to aircraft availability. An additional 5% bank charge will be levied for all credit card payments. For direct deposit or transfers kindly request for the appropriate bank details. A 30% non-refundable deposit is required upon signing the quote to keep the reservation. ALL QUOTATIONS ARE VALID FOR 7 DAYS.


3. Cancellation Fees:
The following fees apply should a confirmed flight be cancelled:

  • Less than 20 days prior to departure: 50% of the total amount.
  • 5 days prior to departure: 100% of the total amount must be paid.


4. In case of a FORCE MAJEURE, a credit note will be issued to the client for future utilization of the equivalent fees paid, regardless of the route.


5. All applicable health, visa, customs requirements and other legal and statutory formalities must be complied with by the passengers and are not Aerocruise Ltd's responsibility.


6. Smoking is not permitted on board Aerocruise Ltd flights.


7. Passenger baggage is limited to 15kgs per passenger in small soft bags, which may be easily loaded into the baggage holds. Special provisions can be made on actual weight and balance in the presence of the passenger and luggage.


8. The contract will become null and void should a conflict arise in the intended charter destination(s).


9. The quotes are based on the specific route(s) requested (i.e., from point A to point B). Aerocruise reserves the right to utilize the empty leg without the client’s consent.


10. Aerocruise is not responsible for any direct or consequential costs resulting from any delays to its services.


11. Please note that the above may vary due to fuel price changes or any government policy that affects the aviation sector.


12. In the event that Aerocruise uses another operator’s aircraft and/or other services, Aerocruise Company Ltd shall be considered only an intermediary between the client and the airlines, travel agencies, or tour operators. Aerocruise shall not be liable for any damage or loss resulting from those services. The responsibility shall lie solely with the third-party service providers, per their terms of service.


13. Aerocruise shall not be liable for damages, losses or liabilities incurred by the client in connection with the flight. The company shall not be liable for:

  • Punitive, indirect, or consequential damages;
  • Loss of profits;
  • Third-party claims;
  • Legal obligations outside the Republic of Kenya;
  • Settlements or compromises made without written consent.

Any disputes will be governed exclusively by the laws of Kenya and resolved in Kenyan courts.


14. Aerocruise reserves the right to deny carriage or offload any passenger if, in their sole discretion, carrying the passenger could endanger the aircraft crew or others. Reasons may include (but are not limited to):

  • Passenger is under the influence of drugs/alcohol
  • Mental or physical state poses a safety risk
  • Refusal to comply with personal or baggage checks
  • Disregard of safety instructions
  • Threatening or abusive language/gestures
  • Making safety threats


15. The contract is governed by the Law of Kenya, and any claims/disputes shall be handled exclusively in Kenyan courts.


16. It is the passenger’s responsibility on international flights to ensure possession of proper passports, visas, and other documentation required by relevant authorities.


17. Aerocruise may, at its discretion, require a minimum number of passengers to operate a flight to a given destination.


18. If a signed copy of these terms is not returned, but the client proceeds with the booking, Aerocruise Ltd will assume that these current terms and conditions are accepted.


19. These terms and conditions may vary without notice.


Please do not hesitate to contact us should you have any queries. We look forward to being of further service to you.


DISCLAIMER

You agree to indemnify Aerocruise Ltd and its affiliates, including all officers and employees, against any and all claims, damages, losses, and causes of action arising from:

  • The flight or related services/products;
  • Posting of content or materials during the flight;
  • Unauthorized publication or transmission of materials;
  • Failure to comply with these terms & conditions.